- +44 07380429796
- Admin@bagfabltd.com
- Unit 6 ,Rear of 235 South Park Drive,Ilford IG3 9AL, UK
At Bag Fab Ltd, we want every order to arrive correctly and in good condition. If there is a problem with your order, please contact us as soon as possible so that we can help.
Please inspect your order when it arrives.
If your goods are damaged, faulty, incorrectly supplied or not as described, please contact us as soon as possible and provide your order number and details of the issue.
We may ask you to provide photographs of the goods and packaging so that we can assess the problem.
Where appropriate, we may offer a replacement, repair, refund or another suitable remedy.
Nothing in this policy affects your statutory rights. UK consumers have legal rights where goods are faulty, not as described or not fit for purpose.
If you purchase goods from us online as a consumer, you generally have the right to cancel your order within 14 days of receiving the goods, subject to applicable exclusions.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
Goods should be returned unused and in good condition. Customers may inspect goods in the same way they reasonably could in a shop, but we may make an appropriate deduction where goods have been handled beyond what is necessary to establish their nature, characteristics and functionality.
Unless the goods are faulty, damaged or incorrectly supplied, you will normally be responsible for the cost of returning them.
Where goods are purchased wholly or mainly for business purposes, change-of-mind returns are subject to prior approval by Bag Fab Ltd.
Any authorised business return must normally be:
Please contact us before returning any goods.
This does not affect any rights that may apply where goods are faulty, damaged, incorrectly supplied or otherwise supplied in breach of contract.
Goods that have been manufactured, printed, personalised or otherwise produced specifically to a customer’s requirements may not normally be returned simply because the customer has changed their mind.
This does not affect your rights where bespoke goods are faulty, damaged or not supplied as agreed.
For hygiene, safety and quality-control reasons, returned packaging products should remain unused and, where applicable, unopened and in a condition suitable for resale.
If you are unsure whether a product can be returned, please contact us before opening or using it.
Nothing in this section affects your statutory rights in relation to faulty or incorrectly supplied goods.
Before returning any goods, please contact:
Bag Fab Ltd
Email: Admin@bagfabltd.com
Telephone: +44 07380429796
Please provide:
Please do not return goods until you have contacted us and received return instructions.
Once returned goods have been received and inspected, we will confirm whether a refund has been approved.
Approved refunds will normally be made to the original payment method.
For qualifying consumer cancellations, refunds must generally be made within 14 days of receiving the returned goods, or receiving evidence that they have been sent back.
Your bank or payment provider may require additional time to process the refund.
Where an online consumer exercises a valid cancellation right, the standard outbound delivery cost is generally refundable. If the customer selected a more expensive delivery method, the additional cost does not normally have to be refunded.
Where goods are faulty, damaged or incorrectly supplied, return delivery costs will be handled in accordance with applicable law.
For ordinary change-of-mind returns, customers are normally responsible for return postage unless otherwise agreed.
Bag Fab Ltd
Unit 6 ,Rear of 235 South Park Drive,Ilford IG3 9AL, United Kingdom
Email: Admin@bagfabltd.com
Telephone: +44 07380429796
Website: bagfabltd.com
