Last updated: 6 November 2025
Company: Bag Fab Ltd
Registered office: 186 Dawlish Drive, Ilford, United Kingdom, IG3 9EQ
Company number: 16707289

At Bag Fab Ltd, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.bagfabltd.com or engage with our products and services.


1. Who We Are

Bag Fab Ltd (“we”, “our”, “us”) is a company registered in England and Wales.
We design, supply, and distribute premium British-made paper bags and packaging solutions.

For any privacy-related matters, you can contact us at:
– Admin@bagfabltd.com
– 44 7505 377906 705 377906


2. Information We Collect

We may collect, use, and store the following categories of personal information:

  • Identity Data: Full name, company name, title.

  • Contact Data: Billing address, delivery address, email address, telephone number.

  • Financial Data: Payment card details (processed securely via third-party payment providers).

  • Transaction Data: Details about payments and purchases you make with us.

  • Technical Data: IP address, browser type, operating system, and usage data via cookies.

  • Marketing Data: Preferences in receiving marketing from us and communication preferences.

We only collect information necessary to provide our services effectively and lawfully.


3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders.

  • To deliver your products and manage returns or exchanges.

  • To send you order confirmations, invoices, and customer support messages.

  • To improve our website, services, and customer experience.

  • To comply with legal obligations and resolve disputes.

  • To send marketing communications (only if you have consented).

We do not sell, rent, or trade your data to any third party.


4. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Contractual Necessity: When processing is required to fulfil an order or service agreement.

  • Legal Obligation: When required by UK law or regulatory authorities.

  • Legitimate Interests: For internal record-keeping and business operations.

  • Consent: For optional marketing communications, which you can withdraw at any time.


5. How We Store and Protect Your Data

Your data is stored securely on servers located within the United Kingdom and the European Economic Area (EEA).
We use appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, or disclosure of personal information.

If any third-party service providers process your data (e.g., payment gateways or couriers), they do so under strict data protection agreements.


6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Typically:

  • Customer order records: 6 years

  • Marketing data: Until you unsubscribe

  • Technical and cookie data: Up to 12 months


7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • The right to access your personal data.

  • The right to request correction of inaccurate or incomplete data.

  • The right to request deletion of your data (“right to be forgotten”).

  • The right to restrict or object to processing.

  • The right to data portability.

  • The right to withdraw consent at any time.

To exercise these rights, contact us at privacy@bagfabltd.com.


8. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic.
Cookies help us remember your preferences and improve our website’s performance.
You can modify your browser settings to refuse cookies; however, this may affect some site functionality.

 


9. Third-Party Disclosure

We may share limited data with trusted third parties such as:

  • Payment processors (for secure transactions).

  • Delivery partners (for order fulfilment).

  • IT support and hosting providers (for site security and maintenance).

These third parties are required to comply with UK GDPR and cannot use your data for their own purposes.


10. International Data Transfers

In rare cases, your personal data may be transferred outside the UK or EEA.
If this occurs, we ensure it is protected by appropriate safeguards such as:

  • Adequacy decisions by the UK government; or

  • Standard contractual clauses approved under UK law.


11. Marketing Communications

You will only receive marketing emails if you have opted in.
You may unsubscribe at any time by clicking “Unsubscribe” at the bottom of our emails or by contacting us directly.

We respect your privacy choices and ensure your preferences are promptly updated.


12. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from minors.


13. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this policy periodically to stay informed about how we protect your data.


14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

Data Protection Officer
Bag Fab Ltd
Admin@bagfabltd.com
– +44 7505 377906

–  186 Dawlish Drive, Ilford, United Kingdom, IG3 9EQ


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